FAQ

Thank you for your patience and understanding! By placing an order, you have read and agreed to these terms. 

✿ SHIPPING: 

IMPORTANT INFO FOR EU/UK SHIPPING!

Partial EU and UK shipping has returned! 

Due to global shipping complications and VAT taxes, I unfortunately will not be shipping every product to the UK, however I will shop small mail like stickers and prints! The only thing that will be excluded from shipping to the UK is ceramic pieces! 

I will continue to ship to the rest of the EU however any import fees, taxes, or VAT will be the customer's responsibility. So please keep track of your orders to ensure it doesn't get lost at customs. 

If your package is returned to me from customs, you can either:

-ship the order out again with an additional shipping fee

-refund the order minus shipping costs + an additional 10% restocking fee

Where I'm Currently Shipping to:

United States, Canada, Singapore, Germany, Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Hong Kong, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

How Long Does Shipping Take?

For domestic (US) orders, please allow 2-3 weeks

For international orders, please allow 4-6+ weeks

Will My Order Have Tracking Included?

Larger orders that contain non-flat items will be sent with tracking! Smaller orders that remain flat, such as only stickers and prints, will be shipped out through letter envelope mail and will not come with tracking. 

 

✿ RETURNS/EXCHANGES:

Please double check that your inputed address is correct! I will not refund a shipped out order if the address entered at checkout is incorrect.

I do not accept returns of exchanges. However if there is an issue with your order, please contact me or email at xu.vicki@gmail.com !

 

✿ PACKAGING/PRODUCTS:

Can I Recycle/Reuse Your Packaging?

Yes! I pack with recyclable mailers and envelopes and bags that are all curbside recyclable. Occasionally though, I will use reused bubble wrap and plastic bags for extra protection which is not always recyclable. 

Why do My Acrylic Charms Look Scuffed and Damaged?

To keep the product protected before getting to you, there is a protective layer of clear film on both sides of the charm that is easily peeled off! 

Are the Stickers Waterproof?

Yes! Most stickers are vinyl, waterproof, and 2-4 year weatherproof. I have a few older stickers in circulation that are weatherproof but not fully waterproof.